Customer Complaints and Social Media

Posted April 29, 2013 By Richard Leo

What role does social media play in customer complaints management?  Well, rather a big one!!  People are voicing their opinions online, often through social platforms such as Twitter and Facebook.  If it’s a problem say with your product or the service they receive then that’s bad enough.  But there’s the added complication that this complaint is often shared amongst their entire community which could add up to a lot of people.  Hold on though it does not stop there!!  People receiving the information can reshare the information amongst their own friends.  Before you know it the original complaint has been … Read the rest


Technology and Baby Boomers

Posted April 29, 2013 By Richard Leo

We’re all aware of the incredible advances technology has brought with it in the last twenty years. Most of the people who grew up in the 70s remember when their family purchased their first home computer. In addition, they didn’t have cell phones, which didn’t exist for individuals of this, generation, and earlier, until they were into their adult years. And for all of us that sprang from these earlier generations, we well remember when email first entered our lives, which for most of us was our introduction to the Internet. As as we see commercials on Youtube and other … Read the rest


Technology of Solar Power

Posted April 17, 2013 By Richard Leo

Solar generated power is growing in popularity as a alternative source of energy . Businesses and individuals all over the country are converting buildings and homes to solar power. It is even be used in experiments in agriculture and by utility companies. Anyone who is interested in switching their home to solar power will need to do some research first.

Understanding how solar panels work and the basics of how they are installed in a home is a good way to start the research process. The best decision is an informed decision and solar energy may not be right for … Read the rest


F1 in Singapore 2010

Posted April 6, 2013 By Richard Leo

FORMULA ONE Singtel Singapore Grand Prix is happening September 24, 25, and 26, 2010. This high powered action on the tracks brings a multitude of Grand Prix fans to descend upon this cosmopolitan city in one swell swoop, which begins before the race and goes on well after the race is over. It’s imperative to book your accomodation as soon as you can, before all the good accommodations are gone, and they will all be gone, because there’s nothing more exciting than the FORMULA ONE Singtel Singapore Grand Prix.

Besides all the FORMULA ONE fans being wowed at the track … Read the rest


The Age of the Compu-RaceCar

Posted February 16, 2013 By Richard Leo

The days of Knight Rider are finally here—cars have gotten to the point that they are almost entirely computer controlled.  Take your average Jaguar, which has computer controlled fuel injection, anti-lock brakes, suspension, ignition, timing, climate control, and entertainment.  With a little more effort, it wouldn’t even need a driver!  Speaking of, Google has been operating driver-less cars for over a year now.  All of this tech in cars hasn’t just affected civilian models, either.  Modern Formula 1 cars are chock-full of computers, and they’re changing racing as we know it.

F1 steering computerBut having computers control the car is one thing, … Read the rest


Evolution of Filing Taxes

Posted January 20, 2013 By Richard Leo

The days of calculating taxes with pencil, paper, and adding machines are long gone. These days, it is all about using technology to manage and calculate taxes.

Tax codes in the modern world are long, complicated and confusing. With rules and loopholes for all streams of revenue, it is impossible for even the most brilliant financial minds to comprehend without help.

Small Business Owners Bear the Brunt of the Confusion

Because small businesses require so much time and attention just to keep in operation, calculation of taxes is a task left to accountants or sophisticated software. Most people simply keep … Read the rest


Top Shopping Apps for the Holidays

Posted December 19, 2012 By Richard Leo

With the implosion of technology, shopping for the holidays has become much easier. Now you can compare prices in stores simply by scanning the barcode of a product and even be notified of upcoming sales with the use of an application that you download to your smart device. With so many applications it can be difficult to determine which ones to use and which ones are worth the download. Below is a list of the top three applications you don’t want to be without while doing your holiday shopping.

Must Have Apps for Shopping

Here are the top three … Read the rest


Apple Still Leading the Way in Mobile Technology

Posted May 5, 2012 By Richard Leo
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If you have any awareness at all in regards to technology, specifically mobile technology, you know that Apple’s line of phones, tablets, and other devices are extremely popular. A recent report published on Apple Insiders shows that there is no sign of them slowing down. For the first quarter of 2012 they held the top 6 spots for new activations. While other mobile devices like Droid by Motorola and the Samsung Galaxy provide variety in the market and keep the competition ripe, Apple is still carrying the torch and isn’t going to give it up without … Read the rest


iPad Mini Enters the Fray

Posted April 15, 2012 By Richard Leo

Since the iPAD was launched in April 2010 we have seen various models of it being released. After the launch of iPAD 2 in March of 2011 and iPAD (3rd Generation) in March 2012, we could have safely presumed that for Apple the iPAD family was complete for now. As recent news shows, that was not the case and with the release of iPAD (4th Generation) in November 2012 and an all new iPAD (Mini) now closing in fast we can clearly see that Apple is sharpening to sink its teeth in a new market segment.

The iPad … Read the rest


Springsteen and a Turning Technology

Posted January 9, 2012 By Richard Leo

It isn’t that the basic construction of an engine has changed very much in the past twenty years, but something else entirely unexpected that has made the world of cars a very different place to be.  Anyone who grew up on Springsteen would relate instantly to the appeal of the idea of an afternoon spent getting your hands covered in grease.  If your buddy happens to miscalculate something essential, or even worse, forget the order of parts when taking something apart, so much the better, because that’s the stuff that childhood dreams get made on.  This is the heart of … Read the rest